/plan/admin/catalog
Catalog
Products, categories, publication and availability, per-product payment and earn rules.
Sample figures — not actual business data.
Each ledger is reported on its own terms. Wallet float and points liability are never combined.
Wallet money (RM), points (pts) and coupons (count) are three separate ledgers with three separate units. HQ reporting keeps them separate, and so does every customer screen.
/plan/admin/catalog
Products, categories, publication and availability, per-product payment and earn rules.
/plan/admin/commerce-settings
Branch payment methods, earn rates, review gate, tables, delivery channels, wallet policy.
/plan/admin/content-settings
Public home content, promotions, social links and FAQ, in three locales.
/plan/admin/assessment-forms
Controlled HANQING versions, response anchors, safety-content governance and publication review.
/plan/admin/organization
Branches, tables, staff roles — and the customer wallet and points adjustment workspace.
Accountability
Every staff change to a member balance, a catalog state or a branch configuration appends an entry here.
Immutable — entries cannot be edited or deleted. A correction is a new, separate entry that refers to the original. The edit and delete controls below exist only to show that they are permanently unavailable.
| Recorded (UTC) | Actor | Subject | Ledger | Before | After | Delta | Reason | Entry |
|---|---|---|---|---|---|---|---|---|
| 2026-08-02 01:41 | HQ Admin A | Aisyah Demo | Points | 1,140 | 1,240 | +100 | Goodwill — delayed order 2026-08-01 | |
| 2026-08-02 01:40 | HQ Admin A | Aisyah Demo | Wallet | RM 100.00 | RM 120.00 | +RM 20.00 | Service recovery — delayed order 2026-08-01 | |
| 2026-08-01 23:12 | HQ Admin B | Lotus Root & Pork Rib Soup | Catalog | Available | Not available | — | Supply shortage | — |
| 2026-08-01 22:05 | HQ Admin A | HQ Demo Branch — Central | Configuration | Gate off | Gate on | — | Counter asked to review orders during peak | — |
| 2026-08-01 12:20 | POS Operator A | Order D-1039 | Wallet | RM 73.00 | RM 100.00 | +RM 27.00 | Refund — item unavailable after acceptance | — |
HQ administration shows commerce and account data only. No wellness indicator, session note or recovery plan is visible to an HQ admin role — that stays with the coach and the member.
Review server-side provider setup, model-catalog refresh and human-reviewed draft-authoring controls. No customer assessment data is sent to AI.
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