Branch billing rules
Tax & billing management
Configure tax profiles, product tax treatment and service charge. Sample configuration only.
Rule shown here
Tax and Service charge are separate billing components. Product prices can be Tax included or Tax excluded. Completed orders retain the rate, basis and calculation snapshot.
Tax profiles
Tax profiles and effective dates
| Profile | Rate | Effective date | Branch | Audit |
|---|---|---|---|---|
| Standard SST | 6% | 01 Aug 2026 | Central | HQ Admin A · reason recorded |
| Food exempt | 0% | 01 Aug 2026 | All branches | Policy exception · reason recorded |
Product treatment
Tax included or Tax excluded
Each product selects its Tax profile and treatment in Catalog.
| Product | Displayed price | Tax treatment | Bill result |
|---|---|---|---|
| Herbal Chicken Soup | RM 18.00 | Tax included | RM 1.02 tax is included; price stays RM 18.00 |
| Steamed Rice | RM 3.00 | Tax excluded | RM 0.18 tax is added at checkout |
Service charge
Service charge policy
Service charge is added after eligible product subtotal and shown separately in the total bill.
Bill example
Product subtotal RM 27.00 · Service charge RM 2.70 · Tax amount RM 1.20 · Total bill RM 29.88.